Hervé Billiet, CEO of Sunvoy, has a clear position on O&M: do the work yourself.
If you outsource everything, you don't learn. It stays a black box. You can't professionalize what you can't see.
If you do it in-house, you learn. You take some risk. But you keep your price down, build internal knowledge, and grow from it.
His advice: open that black box and get in it. #OperationsManagement #InHouse #BusinessGrowth #Learning